Workflow often with the "business process reengineering (BPR, Business Process Re-engineering)" together. BPR is about the enterprise (organization) core business processes of assessment, analysis, simulation, definitions, and Subsequent action to achieve. Although not all BPR are based on workflow technology, but the workflow technology is the best way to implement BPR. This is mainly because the workflow technology provides business process logic and IT operations Support for the separation, which can modify the process to redefine the business process rules. Of course, workflow technology is not only used in the BPR. Hierarchical division of labor and organizational mechanisms for large-scale industrialization of the Western countries a prerequisite for successful transformation. In Tuofu Le's "The Third Wave," a book on the "big is good" era of mass production of a detailed description, and Predicted that the era will end. But ten years later, large enterprises have not disappeared, but the use of BPR and other advanced thinking to yourself to get a new life. "Railway police, the pipe a" type of specialization, refinement of the organizational structure, functional system is causing enterprises (especially large companies) rigid main reason. Enterprise rigid main following characteristics: Each employee is to please his "boss" because the staff supervisor to master status, pay, each employee can be left out customers, but did not neglect the "leadership." Professional division of functions in the enterprise to form a center of months of interest, the boundaries between departments is very clear that a number of departments involved in a business, if the conflict of interest, the department can put the interests of the whole company To the side, to protect their own interests. Coordination of internal contradictions outlay of a large number of enterprise energy. In order to strengthen the "internal management" enterprises to establish a large number of systems and approval procedures, but almost could not find a few in order to better and faster service to customers the terms of, basically all the internal supervision of employees. Layer upon layer Approval, leading many "signature" of the system has greatly reduced the efficiency of enterprises, but also the best way to shirk its responsibility. All employees to pursue the "officer", once the "promotion", status, name, pay all the "fundamentally changed", or "people that they deserved," the name of all, treatment of the question. In this case, the staff either quit or Dawdle, this is a modern enterprises official overlapping reasons. Travel documents, paperwork found in the various enterprises, documents, reports, forms checking, proofreading, and control is extremely important basis for enterprises to work can be overwhelming. A lot of manpower and material resources invested in this? They have forgotten the true survival of the enterprise what is the purpose! Of course, the above conditions are more serious, more common in domestic enterprises. Some large enterprises the West the most common problem is that all systems are healthy, but aging has occurred, and even some have been a serious obstacle to enterprise Development, increased operating costs of enterprises, so companies have lost competitiveness. In fact, some Western companies have realized this problem, try a variety of solutions, first appeared in the BPR theory to practice immediately, even to the "frenzy" of the state, many companies gained a new life, such as IBM, HP, Wal-Mart, P & G, 711, Ford. Implementation of the "BPR / Workflow Management," There are three main principles: 1) customer-centric - all employees and establish a customer rather than "boss" as the service center principle. Customers can be external, such as retail commercial enterprises, directly facing the counter salesperson is a real customer; may be the Department, such as shopping centers tally clerk, and his customers are store counter group. Everyone's quality of work by his "clients" make evaluations, not "leadership." 2) The company's business to "process" as the center, rather than a professional functions as the center - a process is completed with a series of relevant functional departments, and reflected in the creation of a useful service for customers. On "process" operation Line would be elimination of barriers to the adverse, the significance of the functional departments will be reduced, redundant departments and overlapping "process" will be merged. 3) "process" must be markedly improved - The process must be improved to improve efficiency, eliminate waste, reduce time, improve customer satisfaction and corporate competitiveness, to reduce operating costs across the enterprise objectives. Eventually, "BPR / workflow management" may have various aspects of the enterprise as a positive impact: The impact of organizations - business process management of enterprise "shock" is a huge, corporate functions after the implementation of the number and level would be compressed, business organization is no longer a "multi-level management," but show "Flat "of Trend. To professional and technical organization of the functions will still exist, but the sector's "boundary" greatly watered down. The power of managers is limited, generally only develop strategies, training and management personnel, employees of direct clients Is the "customer" rather than "boss." Process Team (Process Team) in the enterprise reflects the important place - the process by a team of some active economic activities in the enterprise, the "process team" may be temporary, it can be permanent. A process team across many professional sectors, such as a computer company, for a project, by the marketing department, sales department, technical department, maintenance department, the Finance Ministry to form a temporary multisectoral Process team. This can be a whole business user-oriented, to avoid the sales, the same company in different departments flooded in front of the same user; and in the maintenance of the system, users do not know Go to whom. Similarly, in a shopping mall, the purchase of goods for certain types of business, by the goods department, purchasing department, finance department, group, composed of the Treasury team of a permanent process to improve the efficiency of the purchase of goods Rate and degree of marketable commodities. On personnel management and assessment, the impact of pay system - as a "process" as the focus, based on the officer based on the professional functions and personnel management system, resulting in an extremely violent impact or even cruel, sub- Analysis and quantify the workflow will be a complex and new challenges, assessment of management personnel at all levels will no longer be a subjective judgments, the results of the implementation process will be an appraisal, pay the new assessment standards. On the enthusiasm of the staff requirements - in operation, employees will have the leadership and communication skills into the "flow leader" and a variety of application experts, everyone can choose their own direction of development characteristics, so long as careful Efforts will naturally have a reputation and status. For example, in Microsoft's project team, a low level of PM (project manager) to lead a technical level equivalent to the Bill? Gates's technical experts. In this case, Each person may no longer be pursued at all levels, "manager", "Director" and other duties, but all kinds of "experts" and so on. The impact of enterprise management - some domestic enterprises have a misunderstanding, brought to strengthen management, is to develop a number of Big Ben "× × enterprise management system assembly", and then to monitor implementation. But we can also see that many management Management systems and improve and strictly implement the state-owned enterprises are still ruthlessly abandoned by the market, this is only on the local management, do not look at the overall result of the process, can be called "see trees but not the forest." We can blame the body subsequently System, but in fact, the rigidity of the overall process of the enterprise itself is often set the rope around the neck. Therefore, the real work flow management thinking for the business transformation is complete, the most rigid system will be broken, re. Maybe you should ask companies to face such a reality? But in any case, only re- Depending on the customer, care processes, and efficient response to the business, can survive in the future market.

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