Always had had the user that complains experience, general metropolis has not quite happy memory. The user is described, when be being hit into the phone for the first time, can be come down by the staff member intercept of call center above all, after detailed inquiry concerns a course, oneself begins to be immersed in in awaiting without what stop. Exceeded user place when the deadline that await endurable is highest after the limit, the user is hit the 2nd times into the phone. Unfortunate is, those who pick up the telephone is another staff member, all problems want again come again.

May that always have same is the staff member handled? This must have 4 coincidence, it is to should know telephone number; 2 it is to should know extension; 3 it is to know who processing person is; 4 it is to handle a person to be on the seat by chance. Such machine rate is right for the user, large award is same in resembling tombola bill, nature is very little.

Conte conceals big question
April 2000, an user is cast to broadcast broadcasting station narrate Maikaolin, profess payment for goods already consign, but did not get kinds or types of goods. After the event after he calls to have negotiation to Maikaolin, the problem turns to IT ministry by call center; IT ministry is found out is issue of software of business of the bag outside opening those who send a website, business of the bag outside enjoining is solved, bag business pushs the order that says the software company that is synergic development to have a problem again outside. The problem of the user resembles a rubber ball, roll between departmental door, because be not checked at a draught,give an issue, be obliged to was put aside to be in temporarily at the same time. A fatal error arose, because in-house lack is harmonious, did not solve the problem of the user in time.

"This is not where individual, also not be the mistake of which branch, however whole technological process appeared problem. "Up to now IT of limited company of mail-order of Shanghai Mai Kaolin international runs chief inspector to finish Rong speaks of this problem still feeling is very deep.
Finish Rong points out, what this thing brings to Maikaolin is the clearest touch even if, no matter the which link of oneself appears careless mistake, should solve the problem of the user first, otherwise final losing is the interest of company oneself. Mai Kaolin should let had bought the client of Mai Kaolin thing to know, mai Kaolin's thing compares the thing petty gain on market commonly, qian Ji gives Maikaolin, regular meeting gets money, and it is the thing that oneself see in catalog, if have a problem, the user can return money or be exchange, all complaining and the opinion can get be settlemented approvingly. Their accredit Mai Kaolin. This is to become the basis with sell the business the most important continuously. This is to become the basis with sell the business the most important continuously..
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